All customers with shipping addresses within the contiguous 48 states are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $35 USD or greater of list (web) priced items. Custom priced, bulk priced and item exclusions are not eligible for free standard ground shipping. All orders are shipped via USPS or FedEx. All orders under 1 lb. will be shipped USPS unless otherwise selected. Any orders totaling 1 lb. or more may be subject to shipping FedEx. If you require a certain shipping company for your area, please reach out to our customer service team at customerservice@pepperjoe.com

Please note: this free shipping policy excludes all orders with cheese items included and hot house items that contain seedling tray domes.

We want our customers to be 100% satisfied with their purchase from Pepper Joe's. You picked out some great stuff and we know you’re going to love it. If for any reason you are not 100% satisfied with your order, please contact us @ customerservice@pepperjoe.com. If you’re not happy, we’re not happy and we’ll work to make it right. On orders that are returned to our facility with insufficient addresses, the customer will be contacted upon their arrival and a refund will be issued - minus the original shipping charge. A replacement order can be made at no charge upon customer request. Returns must be approved in advance and may only be made within 30 days of receipt of your order.

• Returns must be in like new/unused condition to receive a refund.
• Customers are responsible for arranging shipping and any shipping costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment. Please keep the tracking number for reference until your return has been processed.
• Shipping charges for the original order are non-refundable.

We include easy-to-follow germination instructions with every seed order. Some seeds, especially the super hots, can be tricky to germinate. We're aware that there might be other ways to get your seeds to sprout, but if you decide to try a different method than the one we suggest, please understand that we can't guarantee successful germination, and we won't be able to provide replacements.

*Non-Isolated - Disclaimer: While some of our varieties marked non-isolated were isolated when grown, they are an unstable pepper seed variety that may produce plants with genetic variations, making them less predictable and consistent in terms of traits such as flavor, size, and heat level. While this can lead to unique and exciting variations, it's important to note that these seeds may not reliably reproduce the same characteristics from one generation to the next. Planting non-isolated/unstable pepper seeds can be an adventurous gardening experience, but be prepared for some degree of variability in the resulting pepper plants. We will not be able to offer replacements for variation in traits. 

Live plants ship USPS Priority & FedEx Ground  to US addresses only. When placing a pre-order, you will be prompted to select your preferred week of delivery. If a preferred week of delivery is not selected, the earliest available will be chosen for you. We will ship your plants accordingly to arrive on your doorstep between the chosen dates, weather dependent. Please keep in mind your location, as some orders will arrive faster than planned, while others may take longer. Delivery Dates are not guaranteed. You’ll receive a tracking number once your order ships so you can follow your plant all the way to your doorstep. Remember - these are live plants and extreme temperatures can have negative effects. Please be mindful of your location and climate. Please notify us of any live plant issues within 48 hours upon receiving. A refund cannot be guaranteed after this time frame, and will not be issued after 7 days of transplanting. 

We are unable to take returns of any consumable item that has been opened. If your item was opened or damaged during transit, please don't hesitate to reach out. We would be happy to send a replacement.