Pepper Joe's Shipping and Returns

We only ship to United States & Canada

Free Standard Shipping Over $35 to United States only!

All customers with shipping addresses within the United States are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $35 USD or greater of list (web) priced items. Expedited shipping, PO Boxes and product exclusions are excluded.

Please note: this free shipping policy excludes all orders with cheese items included and hot house items that contain seedling tray domes.

***Special Note*** - Our carriers, including FedEx, have suspended guaranteed delivery dates on ground and expedited shipments. This means they are not issuing refunds for any late deliveries. We've seen a majority of shipments arrive on time, but if a package arrives late due to carrier, we are unable to issue a refund for the shipping charges.

We pride ourselves on providing the best customer service experience around. We know you’re excited about your order of Pepper Joe’s products (we are, too!), and we want to get them to you as quickly as possible and in one piece. Most orders ship via USPS in padded envelopes to protect your precious cargo. Orders take 1-2 business days to process and leave our facility. We ship all packages Monday through Friday 8:00 AM - 5:00 PM. We also offer custom and expedited shipping options, so if you have special requests or need your stuff super-fast, please don’t hesitate to reach out to our team. We’re here to help! 

Canada Shipping

Free shipping is not available on orders to Canada and all will ship via USPS. Due to customs and other regulations, we currently cannot ship our products to other countries outside of Canada and United States. Live plants and consumable products are not available to Canada residents at this time.

How does billing work?

We charge when we ship on all orders that are able to be fulfilled in 7 days or less. If an order takes longer than 7 days, we capture payment after the order is placed.

Tracking

Tracking links will be provided via email when your order is packed and awaiting pick up. Please note: International tracking details can often be limited.

Live Plants

All live plants ship USPS Priority (2-day) to US addresses only. To ensure your new plants don’t sit anywhere over the weekend, we only ship live plants Monday-Wednesday. You’ll receive a tracking number once your order ships so you can follow your plant all the way to your doorstep. Remember - these are live plants and extreme temperatures can have negative effects. Please be mindful of your location and climate.

We cannot ship live plants to Texas and New Jersey.

Returns

You picked out some great stuff and we know you’re going to love it. If for any reason you are not 100% satisfied with your order, please contact us. If you’re not happy, we’re not happy and we’ll work to make it right.

On orders that are returned to our facility with insufficient addresses, the customer will be contacted upon their arrival and a refund will be issued - minus the original shipping charge. A replacement order can be made at no charge upon customer request.

Consumables

We are unable to take returns of any consumable item that has been opened. If your item was opened or damaged during transit, please don't hesitate to reach out. We would be happy to send a replacement.