Customers with shipping addresses within the contiguous 48 states are eligible for Free Standard Ground Shipping when order criteria are met. To qualify, orders must have a subtotal of $50 USD or more of list (web) priced items.

The following items are not eligible for free shipping:

• Custom-priced and bulk-priced items
• Drop Ship items
• Other excluded products (as specified)

All orders ship via the most cost-effective carrier, which may include USPS, UPS, or FedEx. If you require a specific shipping provider for your location, please contact our customer service team at customerservice@pepperjoe.com before placing your order.

After placing your order, you will receive a confirmation email. Once your order ships, you will receive tracking information in a separate email. Please ensure your email address is correct at checkout, as we are unable to issue refunds for failure to receive tracking details due to an incorrect or non-functional email.

At Pepper Joe’s, we want you to be 100% satisfied with your purchase. If for any reason you’re not completely happy with your order, please contact us at customerservice@pepperjoe.com, and we’ll work to make it right.

Return Eligibility & Process

• Returns must be approved in advance and requested within 30 days of receiving your order. *Please see below for more specific information on your product type.
• Items must be in like-new, unused condition to qualify for a refund.
• Customers are responsible for arranging return shipping and covering any related costs. We strongly recommend using a carrier that provides a tracking number, as we cannot issue refunds for items that are not returned to us.
• Please keep your tracking number until your return has been processed.

Refunds & Replacements

• Original shipping charges are non-refundable.
• If an order is returned to us due to an insufficient address, a refund will be issued, minus the original shipping cost.
• If desired, a replacement order can be sent at no additional charge upon customer request.

For any return-related inquiries, reach out to our team at customerservice@pepperjoe.com.

At Pepper Joe’s, we are committed to ensuring a smooth ordering experience. To support our customers, we provide tracking details and relevant shipping information to help monitor the delivery of their packages.

Package Theft & Customer Responsibility

In the unfortunate event of package theft, Pepper Joe’s is unable to intervene or provide a final resolution. Package theft is a crime that must be addressed with law enforcement, as they are the appropriate authority to seek restitution for losses incurred.

How We Can Assist

While we cannot replace or refund stolen packages, we can provide key shipment details to support customers in filing a police report, if necessary. Upon request, we can supply:

• Tracking number(s) and carrier details
• Delivery date, time, and total package count
• List of contents and product value

Preventative Measures

We encourage customers to take proactive steps to secure their deliveries, including:

• Choosing a secure delivery location
• Ensuring someone is available to receive the package during the estimated timeframe
• Using delivery instructions or carrier-provided security options where available

For further assistance, please contact customerservice@pepperjoe.com.

Germination Policy

We include easy-to-follow germination instructions with every seed order to help ensure the best possible results. Some seeds—especially super hot varieties—can be challenging to germinate.

While there are various methods for sprouting seeds, we recommend following our provided instructions for optimal success. If you choose to use a different germination method, please note that we cannot guarantee successful germination and will not be able to provide replacements for failed attempts.

Non-Isolated Seed Disclaimer

Some of our seed varieties are marked as non-isolated. While some of these were grown in controlled conditions, they are genetically unstable, meaning the resulting plants may vary in traits such as flavor, size, color, and heat level. These variations can lead to exciting and unique results, but they also make the plants less predictable from one generation to the next.

If you choose to plant non-isolated or unstable pepper seeds, please understand that variability is expected, and replacements will not be provided for differences in plant characteristics.

For any questions or concerns, please contact us at customerservice@pepperjoe.com.

Live plants and fresh peppers are shipped via USPS Priority & FedEx Ground to U.S. addresses only.

Pre-Orders & Delivery Timing

• When placing a pre-order, you will be prompted to select your preferred delivery week.
• If no selection is made, we will automatically assign the earliest available delivery week.
• Orders will be shipped to arrive within the selected timeframe, weather permitting.
• Actual delivery times may vary based on your location—some shipments may arrive sooner or later than expected.
• Delivery dates are not guaranteed.

You will receive a tracking number once your order ships to monitor its journey to your doorstep.

Live Plant & Fresh Pepper Considerations

• These are live plants, and extreme temperatures can negatively affect them. Please consider your climate and local weather conditions when ordering.
• Upon receipt, please inspect your plants and notify us of any issues within 48 hours.
• We are happy to assist with shipping-related damages or plant health concerns within this timeframe.

Refund & Replacement Policy

• Replacements or refunds are only available within the first 48 hours of receipt.
• We cannot issue refunds or replacements for plants more than 7 days after transplanting.

For assistance, contact us at customerservice@pepperjoe.com.

For safety and quality reasons, we cannot accept returns of any consumable items that have been opened.

If your item arrives opened or damaged during transit, please contact us at customerservice@pepperjoe.com, and we will be happy to provide a replacement.