Pepper Joe's Shipping & Returns

We ship within the United States and Canada via USPS & FedEx. We use the carrier offering the lowest price based on package size, weight, and final destination. We strive to ship orders of stock items the same business day, when received by 11:00am CST. Orders placed after 11:00am CST on Friday will ship on Monday. Orders placed after 11:00am CST cannot be guaranteed for next-day delivery if placed online. If you require next day delivery, please call our customer service team to discuss delivery options.

Free Standard Shipping to the United States over $50!

Additional Information

Shipping

All customers with shipping addresses within the contiguous 48 states are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $50 USD or greater of list (web) priced items. Custom priced, bulk priced and item exclusions are not eligible for free standard ground shipping. All orders are shipped via USPS or FedEx. All orders under 1 lb. will be shipped USPS unless otherwise selected. Any orders totaling 1 lb. or more may be subject to shipping FedEx. If you require a certain shipping company for your area, please reach out to our customer service team at customerservice@pepperjoe.com

Please note: this free shipping policy excludes all orders with cheese items included and hot house items that contain seedling tray domes.

Returns

We want our customers to be 100% satisfied with their purchase from Pepper Joe's. You picked out some great stuff and we know you’re going to love it. If for any reason you are not 100% satisfied with your order, please contact us @ customerservice@pepperjoe.com. If you’re not happy, we’re not happy and we’ll work to make it right. On orders that are returned to our facility with insufficient addresses, the customer will be contacted upon their arrival and a refund will be issued - minus the original shipping charge. A replacement order can be made at no charge upon customer request. Returns must be approved in advance and may only be made within 30 days of receipt of your order.

  • Returns must be in like new/unused condition to receive a refund.
  • Customers are responsible for arranging shipping and any shipping costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment. Please keep the tracking number for reference until your return has been processed.
  • Shipping charges for the original order are non-refundable.

Seeds

We include easy-to-follow germination instructions with every seed order. Some seeds, especially the super hots, can be tricky to germinate. We're aware that there might be other ways to get your seeds to sprout, but if you decide to try a different method than the one we suggest, please understand that we can't guarantee successful germination, and we won't be able to provide replacements.

*Non-Isolated - Disclaimer: While some of our varieties marked non-isolated were isolated when grown, they are an unstable pepper seed variety that may produce plants with genetic variations, making them less predictable and consistent in terms of traits such as flavor, size, and heat level. While this can lead to unique and exciting variations, it's important to note that these seeds may not reliably reproduce the same characteristics from one generation to the next. Planting non-isolated/unstable pepper seeds can be an adventurous gardening experience, but be prepared for some degree of variability in the resulting pepper plants. We will not be able to offer replacements for variation in traits. 

Live Plants & Fresh Peppers

Live plants and fresh peppers ship USPS Priority & FedEx Ground to US addresses only. When placing a pre-order, you will be prompted to select your preferred week of delivery. If a preferred week of delivery is not selected, the earliest available will be chosen for you. We will ship your plants accordingly to arrive on your doorstep between the chosen dates, weather dependent. Please keep in mind your location, as some orders will arrive faster than planned, while others may take longer. Delivery Dates are not guaranteed. You’ll receive a tracking number once your order ships so you can follow your plant all the way to your doorstep. Remember - these are live plants and extreme temperatures can have negative effects. Please be mindful of your location and climate. Please notify us of any live plant or fresh peppers issues within 48 hours upon receiving. We're happy to help with shipping-related damages or plant health concerns. Please note, we can only offer replacements or refunds within this time frame and will not be issued after 7 days of transplanting. 

Consumables

We are unable to take returns of any consumable item that has been opened. If your item was opened or damaged during transit, please don't hesitate to reach out. We would be happy to send a replacement.

  • Billing

    We charge when we ship on all orders that are able to be fulfilled in 7 days or less. If an order takes longer than 7 days to ship, we capture payment after the order is placed.  If this happens, it will reflect on your receipt.  You will receive a separate payment receipt for each charge. If your order is split into more than one shipment you will receive an email with a receipt after each.

  • Order Confirmation & Tracking

    Once your order is placed, you will receive a confirmation email, and another email with tracking information once your shipment leaves our warehouse. If you do not receive an email or phone call from our staff within 48 hours of placing your order, please contact us at 866-660-2276.

  • Lost or Damaged Packages

    • Inspect every shipment for lost, missing, or damaged merchandise (be sure to count containers if your shipment came in multiple containers).
    • If possible, take pictures of the damage and email them to us at customerservice@pepperjoe.com.

Taxes

Items sold by Pepper Joe's and its affiliates that are shipped to destinations in the following states and US territories may be subject to tax:

    • ALABAMA
    • ALASKA
    • ARIZONA
    • ARKANSAS
    • CALIFORNIA
    • COLORADO
    • CONNECTICUT
    • DISTRICT OF COLUMBIA
    • FLORIDA
    • GEORGIA
    • HAWAII
    • IDAHO
    • ILLINOIS
    • INDIANA
    • IOWA
    • KANSAS
    • KENTUCKY
    • LOUISIANA
    • MAINE
    • MARYLAND
    • MASSACHUSETTS
    • MICHIGAN
    • MINNESOTA
    • MISSISSIPPI
    • MISSOURI
    • NEBRASKA
    • NEVADA
    • NEW JERSEY
    • NEW MEXICO
    • NEW YORK
    • NORTH CAROLINA
    • NORTH DAKOTA
    • OHIO
    • OKLAHOMA
    • PENNSYLVANIA
    • PUERTO RICO
    • RHODE ISLAND
    • SOUTH CAROLINA
    • SOUTH DAKOTA
    • TENNESSEE
    • TEXAS
    • UTAH
    • VERMONT
    • VIRGINIA
    • WASHINGTON
    • WEST VIRGINIA
    • WISCONSIN
    • WYOMING