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Pepper Joe's Shipping and Returns

Free Shipping on all orders over $35 to any US Address 

We pride ourselves on providing the best customer service experience around. We know you’re excited about your order of Pepper Joe’s products (we are, too!), and we want to get them to you as quickly as possible and in one piece. Most orders ship via USPS in padded envelopes to protect your precious cargo. If you order by 11 am (Central Time, Monday-Friday), we’ll even ship it the same day! We also offer custom and expedited shipping options, so if you have special requests or need your stuff super-fast, please don’t hesitate to reach out to our team. We’re here to help! 

International Shipping

Free shipping is not available on International orders and all will ship via USPS. Due to customs and other regulations, we cannot ship our products to all countries. Please feel free to contact us to confirm the shipping options for your location.

How does billing work?

We charge when we ship. This means if an order is split into multiple shipments, your credit card will be charged each time a shipment is sent. The total shipping amount will be charged with your first shipment. 

!!!!EXCLUDING PRE-ORDERS - Payment will be collected on the day your order is placed!!!!


Tracking links will be provided via email when your order ships. Please note: International tracking details can often be limited.

Live Plants

All live plants ship USPS Priority (2-day) to US addresses only. To ensure your new plants don’t sit anywhere over the weekend, we only ship live plants Monday-Wednesday.You’ll receive a tracking number once your order ships so you can follow your plant all the way to your doorstep. Remember- these are live plants and extreme temperatures can have negative effects. Please bemindful of your location and climate.

We cannot ship live plants to Texas and New Jersey.


You picked out some great stuff and we know you’re going to love it. If for any reason you are not 100% satisfied with your order, please contact us. If you’re not happy, we’re not happy and we’ll work to make it right.