Pepper Joe's Shipping and Returns

Free Shipping on all orders over $50 to any US Address 

We pride ourselves on providing the best customer service experience around. We know you’re excited about your order of Pepper Joe’s products (we are, too!), and we want to get them to you as quickly as possible and in one piece. Most orders ship via USPS in padded envelopes to protect your precious cargo. If you order by 2 pm (Central Time, Monday-Friday), we’ll even ship it the same day! Wealso offer custom and expedited shipping options, so if you have special requests or need your stuffsuper-fast, please don’t hesitate to reach out to our team. We’re here to help!

International Shipping

Free shipping is not availableon International orders and all will ship via USPS. Due to customs and other regulations,we cannot ship our products to all countries. Please feel free to contact us to confirmthe shipping options for your location.


Tracking links will be provided via email when your order ships. Please note: International tracking details can often be limited.

Live Plants

All live plants ship USPS Priority (2-day) to US addresses only. To ensureyour new plants don’t sit anywhere over the weekend, we only ship live plants Monday-Wednesday.You’ll receive a tracking number once your order ships so you can follow your plant all the way to your doorstep.Remember- these are live plants and extreme temperatures can have negativeeffects. Please bemindful of your location and climate.

Wecannot ship live plants to Texas and New Jersey.


You picked out some great stuff and we know you’re going to love it.If for any reason you arenot100%satisfied with your order, please contact us.If you’re not happy, we’re not happy andwe’ll work to make it right.