Contact Us
Problem with your Order? We want to hear about it!
Live Plants - We kindly request that you reach out to us within 2 days or 48 hours of receiving your plants in the event of any shipping-related damages or plant death. We will be unable to provide a replacement or refund for your plants beyond 7 days or after transplanting.
Seeds - Please contact us within 2 days or 48 hours of receiving your seeds for any delivery related damages or shipping issues. If you're experiencing germination issues please be patient, germination can take 4 weeks depending on the variety. If you're still seeing poor germination after 4 weeks of planting or within 6 months of purchase, please contact us so we can rectify the issue. If we are contacted later than 6 months after the date of delivery for your order, we cannot guarantee a replacement or refund. Read our step-by-step guide on growing peppers for additional information.
To ensure timely assistance, please follow these guidelines:
- Notify us within 2 days or 48 hours of receiving your plants if any damages occurred.
- Notify us within 6 months of any seed germination/health issues.
- Include relevant details such as order number, description of the damage, and supporting photographs if possible.
- Contact our customer support team via email or phone .
- Our team will review your report and provide further instructions regarding the resolution process.
- If eligible, we will arrange for a replacement or refund within the designated timeframe.
Please note that any damage reported after the 2-day (48-hour) window or beyond 7 days from the delivery date for plants, including damages resulting from transplanting, will not be eligible for a replacement or refund.
Please note that any germination issues or seed quality issues reported after 6 months of the order delivery date, will not be eligible for a replacement or refund.
We value your satisfaction and aim to address any shipping issues promptly. Thank you for your cooperation and understanding.
You may reach us at 888-660-2276 or by email at customerservice@pepperjoe.com
Monday through Friday 8:00 AM to 5:00 PM central time.
Please use the phone for orders only. All other questions regarding gardening or tips and tricks, please email Pepper Joe's below.
IF YOU DO NOT SEE A RESPONSE WITHIN 3 DAYS PLEASE CHECK YOUR SPAM FOLDER.
Do you have growing questions? Try our FAQ or Youtube channel, for 25+ years of advice, tips, and tricks to grow Super Hot Peppers.
We absolutely love to hear about your super hot growing experience. Send us an email below, or join our Facebook page and Instagram page!
Check out our Recipes Page for ideas to cook with your hot peppers. Send us Photos and Recipes, and check out our Giveaways!
